Returns & Shipping

All the details
Kinfolk Flower Arrangement Kinfolk Flower Arrangement

Shipping Information

Order Processing

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Delivery Costs & Lengths

Royal Mail Tracked 24

1 business day after processing & drop off – prices range depending on weight of package, please view our live shipping rates on our checkout page.

Royal Mail Tracked 48

2 business days after processing & drop-off – prices range depending on weight of package, please view our live shipping rates on our checkout page.
With both our tracked options, you will receive email & phone (if number provided) updates for when you package will be received.

If you need your order sooner, please send us an email to see if we can help out. We cannot guarantee that this will be possible.

International Shipping

We currently do not offer shipping outside of the UK. We will look to offer this at some point in the future so please keep an eye on our social media and website for updates.

Local Delivery & Pick-up

We currently do not offer any pick-up or local delivery options.

Returns Information

Return Window

We accept returns within 14 days of receiving the item.

Proof of Purchase

We require a valid proof of purchase such as an order confirmation, receipt or invoice to process a return. If purchased through the website you can provide your order ID and we can confirm on our side of the details.

Condition of Product

The products must be unused to be eligible for a refund. Products will be reviewed upon receipt and will be approved if the product has been unused.

Return Shipping

It is the responsibility of the customer to cover the postage of a return. We recommend 2nd class recorded to enable good time in us receiving the goods within your return window.

Refunds & Exchanges

Refunds will be issued to the original payment method within 14 days of receiving the original item. We are able to offer store credit in the form of a gift card if an exchange is preferred.

Sales & Promotions

Sale items will be offered as an exchange only. No refunds will be given for sales items.

Faulty or Damaged Products

If a product has been delivered and it is fault or damaged, please document the condition of the shipping boxing and the contents. We will then communicate with you by getting a replacement arranged.

Refusal

Per our discretion we will not accept returns due to but not limited to the following reasons;
  • You were aware of defects to the product when you made your purchase,
  • you have damaged the item further or in a different manner to what the initial problem was,
  • you no longer want the item and 14 days have passed since receiving your products.
  • We will not accept items being returned by anyone else other than the buyer themselves.

Contact Information

Please send us an email to [email protected] to discuss your return.

Consumer Right

Our returns policy is inline with the Consumer Rights Act of 2015, please read it in full here if you have any questions; https://www.legislation.gov.uk/ukpga/2015/15/contents

Policy Updates

We reserve the right to modify the returns policy at any time and encourage customers to review the policy periodically for updates.